Refund policy

1. Data Controller

In accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”), your personal data will be processed by AKTEX İPLİK KUMAŞ TEKSTİL SANAYİ VE TİCARET ANONİM ŞİRKETİ (hereinafter referred to as the “Company” or “Renneway”), acting as the data controller, within the scope described below.

2. Purpose of Processing Personal Data

Your collected personal data (Name, surname, contact information, address, billing details, etc.) are processed for the following purposes:

  • Executing the sales and after-sales support processes for the yarns we produce (Open-End, Vortex, Recycle, etc.),

  • Planning the logistics and delivery processes of orders,

  • Managing finance and accounting operations,

  • Managing export operations and customs processes for global markets,

  • Fulfilling legal obligations arising from the relevant legislation.

3. Parties to Whom Processed Personal Data Are Transferred

To achieve the purposes mentioned above, your personal data may be transferred to:

  • Logistics and cargo companies (for delivery),

  • Banks and payment institutions (for collection/payment),

  • Legally authorized public institutions and organizations (Tax office, customs, etc.).

4. Method and Legal Basis for Collecting Personal Data

Your personal data are collected electronically through the Renneway website based on the legal grounds that "it is directly related to the establishment or performance of a contract" and "it is necessary for our company to fulfill its legal obligations."

5. Rights of the Data Subject (Article 11)

In accordance with Article 11 of the KVKK, you may apply to our company at any time to:

  • Learn whether your personal data are being processed,

  • Request information if your personal data have been processed,

  • Request correction if your personal data are processed incompletely or inaccurately,

  • Request the deletion or destruction of your personal data.

6. Contact and Application

To exercise your rights, you may send your requests in writing to the address: YEŞİLKÖY MAH. ATATÜRK CAD. EGS BUSİNESS PARK NO: 12 İÇ KAPI NO: 1 BAKIRKÖY/ İSTANBUL or via secure electronic signature to: info@aktextekstil.com